PRIVACY POLICY (P.A.W.S. HD LLC) Last Updated: June 22, 2026

P.A.W.S. HD LLC (d/b/a "P.A.W.S." or "Poop and Waste Solutions"), hereinafter referred to as the "Company," "we," "us," or "our," operates the website pawshd.com (the "Site") and is the data controller of the personal data collected from users of this Site and clients utilizing our services (the "Services").

We are committed to guaranteeing the absolute confidentiality, security, and integrity of your personal information. This Privacy Policy outlines the types of information we collect, why we collect it, how it is processed, and the rigorous safeguards we maintain to protect your data. By interacting with our Site or enrolling in our Services, you explicitly consent to the data practices described in this policy.

1. THE 10DLC SMS PRIVACY COVENANT (STRICT NON-SHARING POLICY)

In strict compliance with wireless carrier A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements, cellular network policies, and federal regulations, the Company maintains an absolute, zero-tolerance policy regarding the protection of mobile phone numbers, SMS text messaging data, and opt-in consent records.

a. Absolute Sharing Restriction: Mobile information, phone numbers, text messaging opt-in consent records, and personal data collected for SMS verification, notification, or communication purposes will NEVER under any circumstances be sold, rented, leased, traded, or shared with third parties, affiliates, joint-marketing partners, or any other commercial entities for marketing, promotional, or other commercial purposes.

b. Strict Scope of Use: Your mobile phone number is utilized solely and exclusively by P.A.W.S. HD LLC to deliver critical, direct transactional notifications (such as route scheduling, "on-the-way" alerts, completing-visit gate security verification photographs, billing/late payment reminders) and direct, authorized promotional offers.

c. Non-Transferability of Consent: Text messaging opt-in consent is strictly personal to you and non-transferable. We do not purchase, rent, or use third-party lead lists for text communications, and we never share your consent records with any external entities.

d. Subprocessor Exclusions: Any third-party technology providers utilized strictly for standard infrastructure routing (e.g., our SMS gateway provider) are bound by strict, non-negotiable confidentiality agreements and are legally prohibited from retaining, using, sharing, or accessing your mobile information for any purpose outside of transmitting our direct messages to you.

2. PERSONAL INFORMATION WE COLLECT

We collect two distinct categories of data to provide our property maintenance services effectively: "Device Information" and "Personally Identifiable Information."

a. Device Information Automatically Collected: When you navigate the Site, we automatically gather technical data about your session. This includes, but is not limited to:

• Your web browser type and operating system.

• Your Internet Protocol (IP) address.

• Time zone, geographic location indicators, and internet service provider (ISP).

• Installed tracking cookies, web beacons, and log files.

• Search keywords, referring URLs, and real-time behavioral interactions (clicks, scroll depth) with the Site interface.

b. Personally Identifiable Information Provided Voluntarily: To generate service quotes, coordinate route scheduling, process payments, and complete physical property cleanings, we collect personal data that you explicitly submit during onboarding or through inquiry forms. This information includes, but is not limited to:

• Full Name (First and Last).

• Physical Service Address (residential or commercial).

• Billing Address and mailing details.

• Valid Email Address for transactional billing.

• Mobile Phone Number (for transactional and promotional SMS).

• Payment Instrument Details (credit card tokenized hashes processed securely via encrypted third-party merchant gateways).

• Dog Count, Dog Names, and Property Details (such as gate codes, lock combinations, water spigot locations, and animal temperament notes).

3. WHY WE PROCESS AND DISCLOSE YOUR DATA

The Company processes your personal information strictly to fulfill our contractual obligations to you, protect our field technicians, and maintain the operational security of our digital systems.

a. Primary Operational Uses:

• Fulfilling agreements, generating service schedules, and executing route navigation for physical yard cleanings.

• Transmitting automated route alerts, completes-visit gate photos, and customer service follow-ups.

• Processing lawful card transactions, cash account auditing, and monthly invoice generation.

• Identifying and preventing potential website abuse, malicious code execution, or fraudulent submissions.

b. Legitimate Third-Party Operational Disclosures: We do not sell your personal data. However, to execute your service, we disclose necessary operational data to specific, highly secure technical subprocessors, including:

• Route Management Software (Sweep and Go): To coordinate scheduling, track technician arrival, and securely log gate verification photos.

• PCI-Compliant Payment Processors (Stripe): To securely process payments using encrypted tokenization.

• Communication Gateways: To transmit transactional text and email notifications.

4. RIGOROUS INFORMATION SECURITY PROTOCOLS

We implement and maintain strict administrative, technical, and physical security measures designed to insulate your data from unauthorized exfiltration, weaponization, alteration, or disclosure.

a. Data In Transit: All form inputs, quote requests, and data transmissions across our domain are encrypted utilizing industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.

b. Payment Data Safety: Credit card and banking information is fully tokenized and stored exclusively within secure, PCI-DSS compliant financial institutions. No raw credit card, CVV, or banking numbers are permanently written to, accessible within, or stored in our local databases or servers.

c. Device Access Limitations: Access to customer records, addresses, gate codes, and property access notes is tightly restricted. It is locked behind strict multi-factor authentication (MFA) protocols and is only accessible by active field technicians via secure mobile devices during their active shift.

d. Gate Photo Storage Policy: Geotagged, time-stamped gate verification photos taken by our technicians are used strictly to verify route compliance and protect against claims of pet escape. These files are stored in a secure cloud repository with restricted access and are automatically purged after 90 days, unless a dispute or active claim requires retention.

e. Internet Disclaimer: While we employ rigorous, industry-standard walls and security protocols, no method of transmission over the internet or wireless cellular network can be mathematically guaranteed to be 100% impenetrable.

5. CHILDREN'S PRIVACY (COPPA COMPLIANCE)

Our website and services are directed strictly to adults (homeowners, renters, and property managers) and are not intended for children. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly solicit, target, or collect any personal information from children under the age of thirteen (13). If we discover that a child under 13 has provided us with personal information, we will immediately delete that data from our servers.

6. CALIFORNIA CONSUMER PRIVACY RIGHTS (CCPA/CPRA COMPLIANCE)

Because P.A.W.S. HD LLC operates and services clients within the State of California (including the High Desert and Inland Empire regions), we fully align our data management with California privacy frameworks, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

California residents possess the following statutory rights regarding the management of their personal data:

a. Right to Know & Access: You have the right to request disclosure of the specific categories and pieces of personal data we have collected about you over the past twelve (12) months, including our operational sources and third-party subprocessors.

b. Right to Correction (Rectification): You have the right to request immediate corrections or updates to inaccurate phone numbers, dog counts, addresses, or billing data.

c. Right to Deletion: You have the right to request that we delete your historical contact record from our active databases, subject to standard legal, IRS tax auditing, and operational exceptions (e.g., clearing outstanding monetary balances first).

d. Right to Opt-Out of Sale or Sharing: P.A.W.S. HD LLC does not sell or share your personal data with third parties for promotional or marketing purposes. However, you retain the absolute right to forbid any hypothetical future selling or sharing of your data.

e. Right to Limit Sensitive Personal Information: You have the right to limit our use of sensitive data (such as gate entry combinations or property access codes) strictly to the operational execution of your yard cleaning.

f. Non-Discrimination: We will never discriminate against you, increase your rates, or reduce your service quality for exercising any of your CCPA/CPRA privacy rights.

To execute any modifications, updates, or records inquiries, California residents may reach out directly to management at thescoop@pawshd.com.

7. DATA RETENTION POLICY

We retain your personal data strictly for as long as your account remains active or as required to fulfill our operational and legal obligations:

• Active Accounts: Data is maintained continuously to support routing, scheduling, and billing.

• Inactive Accounts: Upon service termination, your personal information is moved to an inactive state. We are legally required to retain basic transactional records, invoices, and payment histories for a period of up to seven (7) years in compliance with federal IRS tax regulations.

• Marketing Records: If you request to opt-out or unsubscribe, your details are instantly blacklisted and deleted from all active marketing lists.

8. EXTERNAL THIRD-PARTY LINKS & COOKIE MANAGEMENT

Our Site may feature hyperlinked connections to external digital platforms, local strategic partners (such as independent pet groomers), or payment portals not owned or controlled by us. We cannot assume responsibility for the independent privacy frameworks or terms of third parties. We urge you to exercise caution when leaving our domain and to review the distinct privacy statements of any external platform collecting data.

You can manage your cookie preferences directly through your web browser settings, including disabling cookies or deleting historical browser caches. However, disabling cookies may limit specific interactive elements or form capabilities of our onboarding Site.

9. MANDATORY LEGAL AND STATUTORY DISCLOSURES

The Company will cooperate fully with law enforcement and judicial mandates. We will disclose gathered personal information only when legally required or explicitly permitted by law, such as:

• In compliance with a valid court subpoena, warrant, or formal civil investigative demand.

• When we believe in objective good faith that immediate disclosure is necessary to protect our legal rights, preserve the physical safety of our field technicians, investigate claims of animal abuse or loose aggressive animals, or shield the Company from catastrophic liability.

10. CONTACT AND AUDITING MANAGEMENT

If you require further interpretation of this Privacy Policy, wish to file a formal CCPA/CPRA request concerning your personal data trail, or need to alter your communication states, please contact us directly:

P.A.W.S. HD LLC Email Connection: thescoop@pawshd.com

Customer Care Line: 760-701-2280

Operating Address: Phelan, CA 92371

BY INITIATING SERVICES OR REGISTERING ON OUR SITE, YOU HEREBY ACKNOWLEDGE, ACCEPT, AND AGREE TO BE FULLY BOUND BY THIS PRIVACY POLICY.

PRIVACY POLICY